T&Cs

Summary Box

The information contained in this table summarises key product features of the Fair Everywhere Prepaid Business MasterCard® Card on the business account and is not intended to replace any terms and conditions.

On Application

Subscription fee £50/month
12-month subscription paid monthly
Monies to be debited from primary sterling account
Card issue fee FREE
Additional card fee FREE
Usage restrictions For full details please refer to Terms and Conditions

Ongoing Features

Transaction fees 1.5% of the transaction value per
purchase transaction outside the UK
Cash withdrawal fees FREE
Expiry Card valid for 3 years
Transaction limit £100,000 per month in total

Contents

  1. Introduction and Account Opening
  2. Charges
  3. Current Account
  4. EUR & USD Wallets
  5. Your Corporate Card
  6. Protecting your Fair Everywhere Account
  7. Online Banking/Mobile Banking App
  8. Closing your Fair Everywhere Account
  9. Changes to Terms and Conditions
  10. Your Details
  11. Using and sharing your information (Data Protection)
  12. Our Contact Details
  13. Complaints
  14. Compensation
  15. Assignment/transfer
  16. Governing Law
  17. Fair Everywhere Corporate Card Issuer
  18. Fair Everywhere Account Provider

1 Introduction and Account Opening

The Fair Everywhere Account consists of four parts – the Fair Everywhere Current Account, the Fair Everywhere EUR Wallet, the Fair Everywhere USD Wallet and the Fair Everywhere Corporate Mastercard® Card.

The Fair Everywhere Account is a current account intended for business use only and is designed for businesses with only minimal revenue coming from cash and cheque credits.

These terms and conditions explain how the Fair Everywhere Account works and explain our obligations to you and your obligations to us.

To be eligible for a Fair Everywhere Account, you must be at least 18 and have a residential address in the UK at which you reside. Your business must be a business registered in the UK. We do not accept businesses with a PO Box or Mailbox address; nor do we accept businesses where a company is listed as a director. By law, we must check your identity and perform relevant checks on your business. We will do so by searching your record at identity authentication companies and fraud prevention agencies. The agencies will keep a record of our search. We may use an automated scoring system as part of our verification process or we may ask you for documentary evidence. We may also need to visit your business premises. These checks are in accordance with the EU Money Laundering Directive 2015/849/EC. If we suspect that you have given us false or inaccurate information, we may record our suspicions at fraud prevention agencies and may pass information about you to law enforcement agencies. If you would like details of the organisations with which we share information, please tell us by e-mail or post.

The Fair Everywhere Account is not available to businesses providing certain goods and services such as pornography, prescription drug selling – including any form of supplements such as diet pills, narcotics, weapons, gambling, digi-box or streaming businesses, money service businesses, charities, commodities such as precious stones and metals, or those goods and services which are prohibited by law or, at our sole discretion, are otherwise doubtful from a risk, compliance or reputational perspective. The Fair Everywhere Account cannot be used for any client money services. We may not refund application fees where these clauses apply to the application in question or the application is withdrawn by you, or information is falsified.

You must only make an application for a Fair Everywhere Account when to do so is in agreement with the terms of your company’s Articles of Association or Memorandum of Association or both, or other document or agreement that defines your business or company's constitution. Fair Everywhere may decline any Fair Everywhere Account application at its sole discretion.

Should your application be submitted by a third party, for example an introducer that you have chosen to use, Fair Everywhere will not be responsible for any information provided by that third party or costs that you may have incurred from using that third party, in relation to Fair Everywhere, the account or its operation.

If an insolvency event occurs in relation to your business, then you agree we may:

  • Decline to act on any instructions from you or any other party unless you have previously obtained an appropriate validation order from the Court or we have been authorised to act on such instructions by a third party (such as an appointed insolvency practitioner) from whom we should obtain authority.
  • Ask you to return your Fair Everywhere Corporate Card(s).
  • Set up a separate account or accounts in your business name to which any incoming payments may be credited

In so doing, we will not be held liable for any expenses, costs or losses incurred by you or your administrator. You must inform us if you or your business enters into an insolvency event, within 7 days of entering into the event.

In these terms and conditions:

Barclays’ means Barclays Bank plc;

Fair Everywhere Account’ means an account which we open in your name and your business name and which consists of a ‘Current Account’, as described in section 3, ‘EUR & USD Wallets’, as described in section 4, and a ‘Corporate Mastercard Card’, as described in section 5, also referred to as the ‘Fair Everywhere Corporate Card’, and ‘Corporate Card’

‘e-money’ means electronic money, a surrogate for cash intended for making payments of limited amounts.

‘group’ means Spectrum Financial Group, including Spectrum Payment Services Ltd, Spectrum Card Services Ltd, and any other firms within our group.

insolvency event’ means any bankruptcy or winding-up petitions or orders or resolutions, the appointment of an administrator or receiver, an insolvent reorganisation (by way of voluntary arrangement or otherwise) or the occurrence of any similar or analogous insolvency event.

‘load’, ‘loading’ means an act of replenishing or increasing your account balance.

our website’ means www.faireverywhere.com;

recurring transaction’ means a regular payment collected from your Corporate Card by an originator, in line with your instruction;

we’, ‘us’, ‘our’ means Spectrum Card Services Ltd and Spectrum Payment Services Ltd;

‘we’, ‘us’, ‘our’ in relation to the Fair Everywhere Corporate Card means Fair Payments Limited, or Spectrum Card Services Limited acting on its behalf;

you’, ‘your’ means the customer in whose name a Fair Everywhere Account is opened. This customer has access to all account transactions. This definition also extends to any authorised users of your account(s) and the business in general. We would normally only allow you to authorise Directors, Officers or Partners to have access to the account, regardless of whether they are cardholders or not.

You can send and receive funds of £100,000 in total each month through your Fair Everywhere account.

2 Charges

Please refer to the pricing page on the website for the full list of fees. We may offer you a bespoke pricing structure on your account based on your Company’s turnover.

When you use your Corporate Card at an ATM, you may also be subject to the fees, surcharge rules and regulations of the ATM provider or other financial institution or association.

You can also find out about these fees by phoning us or in our Terms and Conditions, section 12.

3 Current Account

Money in your Current Account is held by Barclays. Money in your Fair Everywhere Account does not constitute a deposit and will not earn interest.

Paying In

You can pay money into your Current Account:

  • By electronic funds transfers including BACS and Faster Payment
    • We do not accept payments in third party names.
    • Proof of source of funds may also be requested.
  • By cheque in GBP payable to your business or by cash in GBP at Barclays branches or by cash in GBP at a Post Office, using only the barcode on the bank GIRO slips supplied by Fair Everywhere. The amount will be credited to your Current Account after 8 business days unless we receive notice of non-payment (cheque); we are waiting for proof of source or we believe you have committed fraud. Cash paid in at a Post Office will be credited after 2 business days. We do not accept cheques payable to a third party and endorsed in your favour. All cheques must be paid in at Barclays branches. Any cheques received at Fair Everywhere offices will be returned to your postal address. The maximum amount of cash allowed to be paid in is £500 per week. We may block accounts where excessive credits are made.

If money is paid into the account from abroad, we will tell you the original amount received and any charges. If the sender has agreed to pay all charges, we will not charge you when we pay the money into your Current Account. Any non-GBP currency received will be converted into GBP by Barclays. Should the credit subsequently be rejected for whatever reason, the money will be converted back to the original currency before being returned. You will be liable for any losses incurred due to currency exchange fluctuations and charges applied by the relevant banks. We do not accept foreign cheques. However, should such a cheque be accepted at Barclays they will be subject to recourse and cannot be considered cleared funds as such items are subject to differing clearing rules. Any credit from a foreign cheque will not be applied to your Current Account for 12 months from presentation. In the event that the foreign cheque received is subsequently returned unpaid we will debit your account with the amount originally credited, along with any losses, and costs, including exchange rate fluctuations and any other charges that we may have been incurred.

Clearing times for money loaded into your Current Account are as follows:

  • Cash and cheques at Barclays branches – 8 business days
  • Cash only at a Post Office – 2 business days
  • BACS – 3 business days from date payment requested by originator
  • Faster Payment – 1 business day from date payment requested by originator

If we are told, for example by another bank, that money has been paid into your account in error; we can take an amount up to the payment amount from your account. We do not have to ask you to agree to this, but will let you know if it happens. We will act reasonably and try to minimise any inconvenience to you.

There is no overdraft facility on your Current Account.

Withdrawals and Payments

You can take money from your Current Account:

  • By transferring money into your EUR & USD Wallets
  • By making transactions on your primary Corporate card
  • By transferring money onto your additional Corporate Cards;
  • By requesting closure of your account. We will arrange an electronic transfer to an account nominated by you.
  • By requesting us to send money abroad (some countries are excluded). Please note that the minimum amount you can send in one payment is £100 / €120 / $140.
  • By a regular bill payment / standing order (using Faster Payments), or by direct debit from your Current Account. We do not accept direct debits on your EUR or USD Wallets. We do not accept direct debits under the SEPA Direct Debit Scheme.
  • By faster payments to another UK bank account

You can cancel or change a bill payment / standing order or direct debit by going to our website or contacting us so we can do this for you. Cancellations or changes must be made 3 business days prior to the due date to prevent automatic payment. Money that has left your account via regular bill payment / standing order cannot be recalled. If you wish to cancel or change a direct debit, as well as telling us so that we can amend any further payments, please also tell the business or organisation the direct debit is with so they can make the amendment.

A business or other organisation you have a direct debit with will normally tell you 10 working days before changing the payment dates or amount of money they ask us to pay them from your account. We allow direct debit payments to be collected from your account on the date specified in the direct debit instruction. If you think there has been an incorrect direct debit payment you should tell us immediately so that we can arrange a refund. If you have a dispute about a direct debit you will need to resolve the dispute with the company or organisation directly.

If a regular bill payment / standing order or direct debit is due to be paid from your Current Account and the balance is insufficient we will not make the payment. We will text you to notify you that we have not made the payment. You must then make alternative arrangements for payment to the intended recipient. We may prioritise standing order payments so that certain payments are given higher priority than others. We will tell you if this is the case. We may cancel any direct debit where there are insufficient funds in your Current Account to cover the full payment.

You can make a same or next day one off payment through participating banks to another party over the phone or online. The money will usually be in the recipient’s bank account within 2 hours (same day payment) but it may take up to 1 business day (next day payments). Details of payment cut off times can be found on our website or by phoning us (see section 12). Please see section 2 for fees payable.

You cannot cancel a same day or next day payment once the funds have been debited from your Current Account.

We may refuse to make a payment from your account or ask for further information if we reasonably believe that doing so may cause us to breach a legal requirement or expose us to action from any government or regulator. We may also refuse to act on any instruction you give us including payment instructions where we believe that:

  • the instruction is incomplete
  • valid consent has not been given
  • you or someone else is using the account illegally, fraudulently or outside the terms of these Terms and Conditions
  • we are required to do so for regulatory or legal reasons
  • there are insufficient funds in the Account to process the payment

If, for any reason whatsoever, you are able to make a withdrawal when there are insufficient funds in your Current Account for that transaction (a ‘shortfall’), we will seek reimbursement of the shortfall from you immediately. If there are sufficient funds available on your EUR Wallet, USD Wallet or on your Corporate Card we will transfer the shortfall amount into your Current Account. We may also seek reimbursement of the shortfall from any other account that you have with us, from another payment method that you may nominate at that time, or from any funds that you subsequently pay into your Current Account, EUR & USD Wallets or Corporate Card. Until the shortfall has been paid, we may suspend your account.

Statements

To help you manage your Current Account and check entries on it, you can access your account statements on our website. You may download these statements at no charge or you can ask us for a paper copy of the statement for which a fee may be charged. You should check your statement regularly. If there is an entry which seems to be wrong, you should tell us as soon as possible so that we can investigate it. During our investigation, you should co-operate with us and with the police, if we need to involve them.

Account Status

To keep your account in good standing you must maintain a positive balance and enough funds in your Current Account to cover the Fair Everywhere Account minimum monthly management fee, which, if applicable, will be charged on the 1st calendar day of each month. If there are insufficient funds in your Current Account to pay the minimum account fee and there are sufficient funds in the EUR and/or USD Wallets and/or on the Card, you agree to allow us to move enough money from them to pay the account fee. If there are insufficient funds in your accounts to pay this fee for 2 consecutive months, we will suspend your account. When new funds are paid into the account we will collect the two minimum monthly fees in arrears.

Fees

We will deduct the value of your Fair Everywhere minimum monthly management fee, if applicable, from the balance on your Current Account when they become due and we will deduct any transaction charges real-time unless we have to apply cheque credit minimum charges which will be made monthly. Please see Section 2 for the fees payable for the facility.

4 EUR & USD Wallets

Money in your EUR & USD Wallets is held by Barclays. Money in your Fair Everywhere Account does not constitute a deposit and will not earn interest.

Paying In

You can pay money into your EUR Wallet:

  • By loading money from your Current Account or USD Wallet.
    • The money will usually be credited instantly. There is no charge for this.
  • By electronic funds using the EUR Wallet IBAN
    • We do not accept payments in third party names.
    • Proof of source of funds may also be requested.

If money is paid into the EUR Wallet in a non-EUR currency, we will tell you the original amount received and any charges. If the sender has agreed to pay all charges, we will not charge you when we pay the money into your EUR Wallet. Any non-EUR currency received will be converted into EUR by Barclays. Should the credit subsequently be rejected for whatever reason, the money will be converted back to the original currency before being returned. You will be liable for any losses incurred due to currency exchange fluctuations and charges applied by the relevant banks.

Clearing times for money loaded into your EUR Wallet is as follows:

  • International Payment – 1 business day

You can pay money into your USD Wallet:

  • By loading money from your Current Account or EUR Wallet.
    • The money will usually be credited instantly. There is no charge for this.
  • By electronic funds using the USD Wallet IBAN.
    • We do not accept payments in third party names.
    • Proof of source of funds may also be requested.

If money is paid into the USD Wallet in a non-USD currency, we will tell you the original amount received and any charges. If the sender has agreed to pay all charges, we will not charge you when we pay the money into your USD Wallet. Any non-USD currency received will be converted into USD by Barclays. Should the credit subsequently be rejected for whatever reason, the money will be converted back to the original currency before being returned. You will be liable for any losses incurred due to currency exchange fluctuations and charges applied by the relevant banks.

Clearing times for money loaded into your USD Wallet is as follows:

  • International Payment – 1 business day

If we are told, for example by another bank, that money has been paid into your EUR Wallet or USD Wallet in error; we can take an amount up to the payment amount from your account. We do not have to ask you to agree to this, but will let you know if it happens. We will act reasonably and try to minimise any inconvenience to you.

Withdrawals and Payments.

You can take money from your EUR & USD Wallets:

  • By transferring money into your Current Account
  • By requesting us to send money abroad (some countries are excluded). excluded). Please note that the minimum amount you can send in one payment is £100 / €120 / $140.

We may refuse to make a payment from account or ask for further information if we reasonably believe that doing so may cause us to breach a legal requirement or expose us to action from any government or regulator. We may also refuse to act on any instruction you give us including payment instructions where we believe that:

  • The instruction is incomplete
  • Valid consent has not been given
  • You or someone else is using the account illegally, fraudulently or outside the terms of these Terms and Conditions
  • We are required to do so for regulatory or legal reasons
  • There are insufficient funds in the Account to process the payment

If, for any reason whatsoever, you are able to make a withdrawal when there are insufficient funds in your EUR Wallet or USD Wallet for that transaction (a ‘shortfall’), we will seek reimbursement of the shortfall from you immediately. If there are sufficient funds available on your Current Account or on your Corporate Card we will transfer the shortfall amount into the EUR Wallet or USD Wallet with the shortfall. We may also seek reimbursement of the shortfall from any other account that you have with us, from another payment method that you may nominate at that time, or from any funds that you subsequently pay onto your Current Account, EUR & USD Wallets or Corporate Card. Until the shortfall has been paid, we may suspend your account.

Statements

To help you manage your EUR & USD Wallets and check entries on them, you can access your account statements on our website. You may download these statements at no charge or you can ask us for a paper copy of the statement for which a fee may be charged. You should check your statement regularly. If there is an entry which seems to be wrong, you should tell us as soon as possible so that we can investigate it. During our investigation, you should co-operate with us and with the police, if we need to involve them.

Account Status

To keep your account in good standing you must maintain a positive balance

5 Your Corporate Card

The money on your Corporate Card is held in GBP by Fair Payments Limited. This money is electronic money (‘e-money), does not constitute a deposit, and will not earn interest.

Where you have requested additional Corporate Cards and PINs for authorised users, you authorise that person to transact on the Card on your behalf.

There is no overdraft facility on your Corporate Card.

Withdrawals

You can take money from your Corporate Card:

  • By setting up recurring transactions. To cancel recurring transactions please initially tell the company taking the payments. However, you may also tell us that you have stopped permission for the payments and we will take the required action.
  • By redeeming some or all of the remaining balance on your card. We will charge an admin fee to do this. We will return these funds to your Current Account. However, for legal reasons, we may ask for certain information before processing your redemption request;
  • By using your card in shops, online or at cash machines (ATMs).

Statements

To help you manage your Corporate Card and check entries on it, you can access account statements on our website. You may download these statements at no charge or you can ask us for a paper copy of the statement for which a fee may be charged. You should check your statement regularly. If there is an entry which seems to be wrong, you should tell us as soon as possible so that we can investigate it. During our investigation, you should co-operate with us and with the police, if we need to involve them. Your statement will show the amount of the card transaction shown in the currency in which it was made, the exchange rate charged by us to effect any currency conversion and the amount of any fee related to the card transaction.

Use of the Corporate Card

In this section, ‘you’ includes your authorised users.

Detailed instructions on how to use your Corporate Card will be found on the website at www.faireverywhere.com.

You can use your Corporate Card at most locations in the UK or abroad that displays the Mastercard® Acceptance Mark.

Do not try to use your Corporate Card after the expiry date. We will send you a new Corporate Card before the expiry date, provided you have stayed within these terms and conditions.

We will deduct the value of your Corporate Card transactions, and any related transaction fees, from the balance on your Corporate Card as soon as you make the transactions.

If, for any reason whatsoever, you are able to make a transaction when there are insufficient funds on your Corporate Card for that transaction (a ‘shortfall’), we will seek reimbursement of the shortfall from you immediately. If the shortfall results from a retailer error, we will seek the shortfall from the retailer, which may take up to 45 days after the investigation has been completed. Otherwise, we will seek to transfer the shortfall amount from your Current Account, EUR Wallet or USD Wallet, any other account that you have with us, from another payment method that you may nominate at that time, or from any funds that you subsequently pay onto your Corporate Card. Until the shortfall has been paid, we may suspend your Account.

A refund will only be made to your Corporate Card if the original transaction was made on the Corporate Card.

Authorising Transactions

A Corporate Card transaction will be regarded as authorised by you where you authorise the transaction at the point of sale by following the instructions provided by the merchant or retailer to authorise the transaction, which may include:

  • Entering your PIN or providing any other security code,
  • Providing the Corporate Card details and / or any other details as requested,
  • Waving / swiping the Corporate Card over a card reader or inserting your Corporate Card into a card reading device for the purpose of making a payment.
  • Inserting a Corporate Card and entering your PIN to request a cash withdrawal at an ATM,
  • Making a request for an over the counter cash withdrawal.

Authorisation for a transaction may not be withdrawn or revoked by you after the time it is received. However, you may withdraw any transaction which is future dated if notice is provided to the originator before the scheduled date of the transaction.

All transactions require authorisation. We will not normally authorise a transaction if the balance on your Corporate Card is insufficient to cover the transaction and any related transaction fee.

You have 13 months to notify us of an unauthorised or incorrectly authorised payment transaction on your Corporate Card.

Our liability

We cannot guarantee that a retailer will accept your Corporate Card or that we will necessarily authorise any particular transaction because of a system problem, events outside our reasonable control, or because we are concerned about misuse of your Corporate Card. Accordingly, we shall not be liable if a retailer refuses to accept your Corporate Card, if we do not authorise a transaction, or if we cancel or suspend use of your Corporate Card. Unless otherwise required by law, we shall not be liable for any direct or indirect loss or damage you may suffer as a result of your total or partial use of, or inability to use, your Corporate Card, or as a result of the use of your Corporate Card by any third party. If you do not use your Corporate Card in accordance with these terms and conditions, or if we find that you are using your Corporate Card fraudulently, we reserve the right to charge you for any reasonable costs that we incur in taking action to stop you using it and to recover any monies owed as a result of your activities.

We are not responsible for the quality, safety, legality or any other aspect of any goods or services that you buy with your Corporate Card. Any disputes about purchases made using your Corporate Card must be settled with the retailer concerned. If you use your Corporate Card to make a purchase, you cannot stop that transaction.

Liability for losses

If you act fraudulently or without reasonable care, you will be responsible for all losses on your Fair Everywhere Account. (This may apply, for example, if you do not follow the advice in this section or violate these terms and conditions.)

Unless we can show that you have acted fraudulently or without reasonable care, your liability for misuse of your Corporate Card will be limited as follows:

  • If someone else uses your Corporate Card before you tell us that it has been lost or stolen or that someone else knows your PIN, the most you will have to pay is £35.
  • If someone else uses your Corporate Card details without your permission, and your Corporate Card has not been reported lost or stolen, you will not be liable for those transactions.
  • If someone else uses your Corporate Card details without your permission for a transaction where the cardholder does not need to be present (for example, buying something over the internet), you will not be liable for those transactions.
  • If your Corporate Card is used before you have received it, you will not be liable for those transactions.

If you have acted with reasonable care (as defined in this section) and have not acted fraudulently, you will not be liable for losses caused by someone else which take place on your online banking service.

6 Protecting your Fair Everywhere Account

In this section, ‘you’ includes your authorised users.

We will co-operate with other industry organisations to provide secure and reliable banking and payment systems that you can trust.

Taking care

Taking care of your Corporate Card, PIN and other security information is essential to help prevent fraud and protect your Fair Everywhere Account. Please make sure that you follow the advice given below.

Do not let anyone else use your Corporate Card, and do not tell anyone else your PIN, password or other security information.

We will never ask you to tell us your PIN. If you are in any doubt about whether a caller is genuine, or if you are suspicious about them, take their details and call us.

When you change your PIN at an enabled ATM, choose your new PIN carefully. Avoid selecting a PIN that can be compromised using other information about you, such as numbers from your date of birth or house number.

Memorise your PIN, password and other security information, and securely destroy the notice as soon as you receive it.

Always take reasonable steps to keep your Corporate Card safe and your PIN, password and other security information secret at all times.

Never give away your Fair Everywhere Account details or other security information.

Keep your Corporate Card receipts and other information about your Fair Everywhere Account, such as statements, safe and destroy them carefully.

You must sign the signature strip on the back of your Corporate Card as soon as you receive it.

If your Corporate Card is lost or stolen, if you suspect that it has been used by someone other than you, or that someone else knows your PIN, password or other security information, you must tell us as soon as you can by emailing or calling us on our 24 hour lost and stolen card helpline found in Section 12. We will take immediate steps to try to prevent your Corporate Card from being used.

Treat your Corporate Card like cash. If it is lost or stolen, you may lose some or all of the money on your Corporate Card.

Upon request, we will investigate any disputed transactions or other misuse of your Corporate Card. We may need more information and assistance from you for this. We will immediately refund the transaction amount and associated charges that were not authorised by you, provided you have kept your Corporate Card and PIN secure, you have not acted fraudulently, and you have acted with reasonable care. However, if the investigation shows that any disputed transaction was authorised by you, that you did not keep your Corporate Card or PIN secure, or that you have acted fraudulently, we may reverse the refund and charge you an administration fee to your Current Account.

7 Online banking/Mobile banking app

Online/Mobile app banking is safe and convenient if you take a number of simple precautions. Please be sure to follow the advice given below.

Keep your PC/Mobile telephone/Tablet secure, you must let us know if these are lost or stolen. Use up-to-date anti-virus and spyware software and a personal firewall.

Keep your password secret.

We (or the police) will never contact you to ask you for your online banking password or card PIN.

Treat emails received from senders claiming to be us with caution and be wary of emails or calls asking you for any personal security details.

Always access our website by typing our website address into your web browser. Never go to our website from a link in an email and then enter personal details.

Once you have logged in to the Mobile banking app, do not leave your mobile device unattended or let any else use your mobile device. Also ensure that you log out of the Mobile banking app once you have finished and do not leave the Mobile banking app running in the background whilst logged in.

You may be responsible for unauthorised payments made from your accounts if you have not kept your mobile devices and your security details safe.

You should also tell us if your mobile telephone is lost or stolen; you know or suspect that someone else has access to your text messages; or your mobile telephone number changes.

8 Closing your Fair Everywhere Account

If your Fair Everywhere Account is closed, your Current Account, EUR & USD Wallets and Corporate Card will be closed together.

You have a legal right to cancel your Fair Everywhere Account within 14 days of receipt of the first Corporate Card. This 14-day period is known as the ‘Cooling-Off Period’. If you cancel your Fair Everywhere Account during this Cooling-Off period, we will return any remaining funds within 5 business days with no further charges.

You can also close your Fair Everywhere Account at any time after that by writing to us, via e-mail, or by phone. Please find our contact details in Section 13. We will refund all remaining money less outstanding transactions and charges. We will arrange an electronic transfer to a nominated bank account.

Normally, we will give you 60 days notice before closing your Fair Everywhere Account. However, we can close your Fair Everywhere Account immediately if we suspect fraud or misuse of the Fair Everywhere Account, if you act in a threatening or abusive manner to our staff and representatives, if you are in breach of these Terms and Conditions, if we have security concerns, or if required by law. We will tell you of the closure as soon as we can or are permitted to do so. We will also close your account in the event of your death or on notification of your imprisonment.

When the Fair Everywhere Account is closed, we will reject any further Corporate Card transaction authorisation requests and will not pay any further payments from your Current Account and EUR & USD Wallets. However, we will debit your Corporate Card with any transactions that have already been authorised at the time of closure plus related transaction fees.

Once the Fair Everywhere Account is cancelled, you must arrange for any credits to be paid to you direct.

9 Changes to these terms and conditions

You can find the current version of these terms and conditions on our website.

Changes to these terms and conditions will be communicated to you using the email or postal address that you provided to us. Changes to your disadvantage will be communicated to you at least 60 days before the change is effective. At any time up to 60 days from the date of this notification, you may close your Fair Everywhere Account without incurring any extra charges. Any other changes can be made immediately and communicated within 30 days. Please keep your contact details current. When we send correspondence to this email or postal address, we will assume receipt by you.

The Mastercard daily exchange rate is used to convert foreign transactions into Sterling. This rate changes frequently. You can find out the applicable exchange rate for those transactions by contacting us on the number found in Section 12.

10 Your details

You must tell us as soon as possible if you change your name, business name, address, phone number or email address, or if any Directors or employees who are signatories or cardholders join or leave the business, or if there is any change of ownership of the business, any change in business type and when your business turnover exceeds £25m pa or where your business needs to pay in more cash and cheques. A £5 administration fee may be charged when we affect any change. If we contact you about your Fair Everywhere Account, we will use the most recent contact details that you have given us. We will not be liable to you if you have failed to tell us of any change of contact details. We will treat any communication to you by mobile phone text message or email as being received as soon as we send it. We will treat any communication by first-class post as being received on the next working day. Funds on the card belong to your company and if you leave the employment of the business, you should return your card to the administrator of your Fair Everywhere Account.

11 Using and sharing your information (Data Protection)

When you purchase the Fair Everywhere Account and use the Fair Everywhere Corporate Card associated with it, you agree that we can use your personal and business information in accordance with our Privacy Policy, which may be found on our website, or, you may contact us directly and we will post a printed copy to you. It includes information on how the data will be used and stored and with whom we share the information.

12 Our contact details

You can contact us:

  • Via the ‘contact us’ facility on our website, www.faireverywhere.com;
  • By phone on 08081 695 195. Calls to 0808 numbers are free when calling from a UK landline or personal mobile but charges may apply when calling from abroad;
  • Lost or Stolen Corporate Cards can be reported 24 hours a day by logging onto your online account or by phoning us on 08081 695 195. Calls to 0808 numbers are free when calling from a UK landline or personal mobile but charges may apply when calling from abroad. When calling from abroad please call 01244 572339.
  • By post at Fair Everywhere, PO Box 3867, CHESTER, CH1 9DA

13 Complaints

If you are unhappy in any way with your Fair Everywhere Account, please tell us so we can try to resolve the situation. You can complain via email, post or by calling 08081 695 195 (Calls to 0808 numbers are free when calling from a UK landline or personal mobile but charges may apply when calling from abroad). You can request our Complaints Procedure via email, phone or by visiting www.faireverywhere.com. We will aim to resolve any complaints within 15 business days of receiving the complaint and in exceptional circumstances within 35 business days.

If we are not able to resolve the complaint to your satisfaction and you are eligible, you may be able to refer it to the Financial Ombudsman Service. The Financial Ombudsman Service is a free, independent service which might be able to settle a complaint between you and us. Their contact details are: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR; phone 0300 123 9 123, website www.financial-ombudsman.org.uk.

14 Compensation

The Corporate Card is an electronic money product and although it is a product regulated by the Financial Conduct Authority, it is not covered by the Financial Services Compensation Scheme (FSCS). No other compensation scheme exists to cover losses claimed in connection with the Corporate Card. This means in the unlikely event that Fair Payments Limited becomes insolvent the funds held on your Corporate Card may become valueless and unusable and as a result you may lose your money. However as a responsible e-money issuer, Fair Payments Limited ensures that, once it has received your funds, they are deposited into a secure account specifically for the purpose of redeeming transactions made by your card. In the unlikely event that Fair Payments Limited becomes insolvent, these funds should be protected on your behalf.

15 Assignment / transfer

We may assign the benefit and burden of these terms and conditions to another company at any time, on giving you at least 60 days prior notice. If we do this, your rights will not be affected.

We may transfer your Corporate Card facility to a card issuer other than Fair Payments Limited at any time, on giving you at least 60 days prior notice. If there are new terms and conditions, we will provide these to you. Unless you advise us within the 60 day period that you do not want the new Corporate Card, you agree that we can transfer the balance on your existing Fair Everywhere Corporate Card to the new card when you activate it.

16 Governing law

These terms and conditions are concluded in English and governed by English law.

17 Fair Everywhere Corporate Card Issuer

Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. The Card is issued by Fair Payments Limited pursuant to licence by Mastercard International Inc. Fair Payments Limited is authorised by the Financial Conduct Authority to conduct electronic money service activities under the Electronic Money Regulations 2011 (Ref: 900493)

18 Fair Everywhere Account provider

Fair Everywhere is a trading style of Spectrum Card Services Ltd (Reg 6052256), which is a registered agent of Spectrum Payment Services Ltd (Reg. 6268340), “SPS” under the FCA’s Payment Service Regulations 2009 (PSRs). SPS is authorised by the FCA under the PSRs, No. 504547, for the provision of Payment Services

These Terms and Conditions are correct at time of print.