Call us on 0808 169 5195 or email firstname.lastname@example.org to speak to our experts.
Your username is in the welcome pack that came with your card. If you have lost it or haven’t received it, please contact our Customer Service team on 0808 169 5195.
Your password is sent out to you separately and should arrive 7-10 days after it was requested. If you have lost it or haven’t received your password, please call our Customer Service team on 0808 169 5195 to request a new password.
This is because you are either entering your password incorrectly or you are failing the security questions that you set up.
Remember your password is case sensitive.
If your login attempts fail too many times, the account will be locked for security purposes. Please call our Customer Service team on 0808 169 5195 to unlock the account or request a new password.
The first time you log into the system, you will be prompted to set 5 answers to security questions that only you should know the answers to - this is added security for the protection of your Fair Everywhere account. Each and every time you log onto your account you will then be prompted to provide an answer to one of your security questions in order to successfully login.
Please note, these answers are not case sensitive but must be spelt the same each time you login.